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With over 23 years of experience specializing in luxury brands and hotels, The Black Book Consultant agency has offices in North America, Europe and Africa. Working as an extension of the hotel’s operations, sales and marketing team, our firm has helped the world’s most extraordinary destinations, properties and excursions succeed in a constantly evolving marketplace.

Our passion is working with hotels that offer the authentic and meaningful experiences travellers truly hunger for.



Viola Ncube

Managing Director

Caryl Helsel 

Distribution & Revenue Consultant

Tina Frimpong 

Revenue & Sales


Mark Jones

Management, Branding, Sales & Marketing Consultant 

Russell Lear 

Sales & Marketing


Felicity Leahy
Dzabu Dlamini 

Finance and Business Intelligence Consultant